We're now in the Buy With Confidence scheme run by Trading Standards at Milton Keynes Council. Click on the logo to see our BWC feedback page.
Having already one the MK Pride Award for Customer Service, we are proud of our reputation for excellent customer relations. Here's just a few comments from hundreds we've received...
"I had to mail you and just say how refreshing it is to have such a great experience when choosing my guitar. We will definitely be back.."
"Just wanted to say thanks to you and your team for the excellent service you gave me on Tuesday. Our family are thrilled with the Korg LP350 Digital Piano. It was great to talk to such friendly and knowledgeable people, and I would have no problem in recommending Hollywood Music to anyone else. Thanks again. Paul"
"These guys went above and beyond to prepare and set up my new guitar and then delivered it the very next day in perfect condition, a real joy to deal with people who are genuinely interested in your purchase offering great advice and support. I will definitely be coming here for all my future music needs."
"The piano arrived on Thursday. No damage so thanks for the hard work that went into packaging it up. Piano sounds great so I'm very happy. Many thanks again. Gideon"
"Hello, just a line to say I have received the guitar [Les Paul Studio] and that I am delighted with it. Your service has been top notch and could not of been better. Many many thanks" James.
"Hi guys I am over the moon with the Les Paul Blackwater (Chad Kroeger) and the help form all your staff - a big thanks"
"Just want to say a big thank you to all the staff in your shop today, especially Neil, who helped me select my first electric guitar and amp. What a great experience!"
"..I couldn't have asked for a better experience, very, very pleased!"
"Many thanks for the order below. The tool kit was the perfect present, it arrived super quick without any problems. Fantastic service, I will definitely recommend you to all my music friends!!"
"You guys are just the business! Well over and above what I expected.."
"I told my husband of your great help and from both us we would like to thank you so much.."
"Thank you so much for making a special arrangement to have our digital piano delivered Christmas Eve. My wife was dumbstuck when she saw it..!"
"I wanted to mail you about the repair and set-up you did on my Ibanez. Oh my God! I barely recognised it when I picked it up. It looked like new and it plays like a dream. Fantasic job, thanks.."
"Thank for setting up our pub sound system chaps, the place feels alive again! Great job.."
"..a big thank you for taking so much time regards the purchase of my daughter's guitar at the weekend. It was a major purchase for us and you were incredibly patient and understanding. She's absolutely delighted and never puts it down.."
"Guys I am in love with the Les Paul (Desert Burst 2008) purchased a couple of weeks ago now. Who'd have thought! but once I'd sat and played it for a while in your shop, it was a no-brainer. Thanks for keeping the dream aliove and making sure I got the guitar I wanted..!"
"..you were right Jon, he loved it! (Epiphone Les Paul Goth). I'm so grateful for the advice - see you soon.."
"I'd always promised myself one of these (Martin Acoustic) and I just wanted to say I couldn't have had a more pleasing experience in your store. I've got a great guitar from a first-rate experience in your store. Please pass on my thanks to your staff, who were truly excellent all round..."
"It's the only place I'd buy a guitar..."
"I hate to admit it but the Les Paul was the one for me, and I'm a Fender man?! Just not what I expected, I'm so glad I came down, cheers again guys".
"Am I your furthest away customer? Just wanted to say I love the American Deluxe, and thanks again for the all extra effort in organising it for me.."
"I could live in this place! The sampler (KORG Microsampler) is the bizzo Jon, you know you're stuff!"
"A music town with a brilliant music shop - fantastic! See you next time we're here for sure.."
"Hollywood, you saved my *ss with that repair, the gig went ahead that night thanks to you boys..."
"Best sound we've ever had live; period. Thanks again!.." (Oasis Tribute Band)
"Thank you to staff at Hollywood for sorting my guitar out so well - I am so pleased with it!.."
"Thanks again guys - you have a rare and very special shop there..a real pleasure"
"Guitar arrived quickly and was exactly as I wanted - thank you"
"Thanks for the extra effort guys, I'll certainly be reommending you"